Shipping Policy

At SecondHeart™, we’re committed to giving you a smooth and reliable shopping experience — from checkout to delivery. Please review our Shipping Policy below for full details on our shipping process.

1. Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.
During peak periods, such as high-demand sales, processing times may be slightly extended.

2. Shipping Speeds

Our standard delivery timeframes are as follows:

  • USA & CANADA : 3–5 business days after payment confirmation

Please note that this does not include processing time, which typically takes 1–2 business days.

Delivery times are estimates and may vary depending on factors such as customs processing, local postal service efficiency, or high-demand periods.
While we strive to deliver orders as quickly as possible, SecondHeart™ cannot guarantee exact delivery dates.

3. Order Tracking

Once your order has shipped, you’ll receive a shipping confirmation email with your tracking information. You can use this to monitor your shipment’s progress in real time.

4. Shipping Rates

Shipping rates are calculated based on your order’s weight and destination.
All applicable shipping charges will be displayed at checkout before you complete your purchase.

5. Customs and Duties

For international orders, customs duties or import taxes may apply once your package reaches your country.
These fees are the customer’s responsibility and are not included in the product price or shipping cost.

6. Shipping Delays

While we make every effort to ensure timely delivery, occasional delays may occur due to factors such as weather conditions, customs clearance, or high order volumes during promotions. We appreciate your patience and understanding.

7. International Warehouse Shipping Disclaimer

Our primary warehouse is located in Nevada, USA.

However, to ensure faster delivery during peak seasons or for logistical reasons, some orders may be fulfilled from our partner warehouses in Canada, Germany, Turkey, China, Spain, or the UK.

Please note that SecondHeart™ cannot be held liable for delays resulting from fulfillment through these locations.

Our goal is always to ensure efficient delivery — using multiple fulfillment centers helps us achieve that.

8. Order Changes & Address Corrections

Once an order has been placed, modifying the shipping address or order details may not be possible.
Please double-check your information before confirming your order.
If you notice an error, contact our customer support team immediately — we’ll do our best to assist before your order ships.

9. Gift Policy

We occasionally include free gift items during promotions or special offers.
These items are complimentary and subject to availability.

Free gifts are provided on a first-come, first-served basis and may not always be available. If a free gift cannot be fulfilled, SecondHeart™ reserves the right to omit it from the order or ship it separately at a later date.

Please note: free gift items are not guaranteed, are not eligible for refund, and do not represent a contractual obligation.
We appreciate your understanding and cooperation.
For questions regarding promotional gifts, please contact our support team.

10. Orders In Transit

Once an order is marked as in transit, refunds cannot be issued until it has been delivered and the return process initiated.
This policy ensures fairness and prevents misuse of the refund system.
If you experience an issue with your shipment, please contact our support team for assistance.

11. Contact Us

If you have any questions about this Shipping Policy or the status of your order, please visit our contact us page to get in touch with our customer support team.

Thank you for choosing SecondHeart™.

We truly appreciate your trust and patience as we work to deliver your order as smoothly and quickly as possible.

— The SecondHeart™ Team