Privacy Policy

At SecondHeart™, your privacy is extremely important to us.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase SecondHeart™ leg massagers and wellness devices.

By using our website or making a purchase, you consent to the practices described in this policy.

1. Information We Collect

We collect personal and non-personal information to provide a smooth shopping experience and improve our services.

Information you provide directly:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (we do NOT keep any credit card numbers, CVVs, all are processed securely via third-party payment processors)

Information we collect automatically:

  • IP address

  • Browser type and version

  • Device information

  • Pages you visit and time spent on the site

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders

  • Send you order confirmations, shipping updates, and support responses

  • Improve our website and user experience

  • Communicate with you about new products, offers, or updates (only if you’ve opted in)

  • Detect, prevent, and address fraudulent transactions or security issues

  • Comply with legal obligations

We do not sell or rent your personal data to third parties.

3. Cookies

We use cookies and similar technologies to enhance your browsing experience.
Cookies help us remember your preferences, analyze traffic, and improve website functionality.

You can choose to disable cookies through your browser settings, but some parts of our website may not function properly as a result.

4. Payment Security

All payments made through our website are processed securely via trusted third-party payment gateways (such as Shopify Payments, PayPal, or Stripe).
We do not store or have direct access to your credit card or payment details.

5. Third-Party Services

We may share limited information with third-party service providers who help us operate our business — for example, shipping carriers, analytics tools, and payment processors.
These partners are only given the information necessary to perform their services and are required to keep it confidential.

Our website may also contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy,

  • Comply with legal obligations,

  • Resolve disputes, or

  • Enforce our agreements.

7. Your Rights

Depending on your location, you may have the right to:

  • Access or request a copy of your personal data

  • Request correction or deletion of your information

  • Withdraw consent for marketing communications

  • Object to data processing in certain cases

To exercise these rights, please contact us at info@secondheartusa.com.

8. Email Marketing & Communication Preferences

If you opt into our newsletter or promotional updates, you can unsubscribe at any time using the “unsubscribe” link in any of our emails.
Unsubscribing from marketing emails does not affect transactional messages (such as order confirmations or shipping updates).

9. Protecting Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure.
However, no online system is 100% secure, and we cannot guarantee absolute protection.

10. Children’s Privacy

Our website and products are not intended for individuals under the age of 16.
We do not knowingly collect information from minors. If we become aware that we have inadvertently collected data from a child, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
The “Last Updated” date at the top of this page will indicate when the policy was most recently revised.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Swelling & Edema Relief Disclaimer – SecondHeart™

At SecondHeart™, we strive to provide devices designed to support comfort and wellness for individuals experiencing leg swelling or edema. While our products are recommended and endorsed by healthcare professionals, it is important to understand the following limitations:

  1. No Guarantee of Medical Outcomes:
    Our devices are not clinically proven or FDA-approved to treat, cure, or prevent edema. While some users may experience relief, we cannot guarantee that your swelling will be reduced or that you will achieve any specific health outcome. Individual results may vary.

  2. Doctor Endorsements:
    Endorsements from medical professionals indicate their personal recommendation of the product for general comfort or wellness purposes. Such endorsements do not constitute a medical guarantee or substitute for professional medical advice.

  3. Use as Directed:
    Please use SecondHeart™ devices according to the provided instructions. If you have a medical condition, are pregnant, or have concerns about your health, consult your healthcare provider before use.

  4. Satisfaction Guarantee vs. Medical Guarantee:
    While we offer a money-back guarantee if you are unsatisfied with your purchase, this guarantee is limited to your satisfaction with the product and does not guarantee medical relief or reduction of swelling.

  5. Individual Variability:
    Swelling and edema can result from numerous medical conditions, and responses to our devices may differ based on health, lifestyle, and other factors beyond our control.

We appreciate your understanding and are committed to your comfort and satisfaction while using SecondHeart™ products. If you have any questions regarding product use or our policies, please contact us at info@secondheartusa.com.

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease. Use only as directed. The information provided herein is intended for your general knowledge only and is not intended to be, nor is it, medical advice or a substitute for medical advice. If you have or suspect you have, a specific medical condition or disease, please consult your healthcare provider.

📧 info@secondheartusa.com
🏢 SecondHeart™
1603 Capitol Ave, Cheyenne, WY